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Common questions families ask before the first session.

Call client services at (786) 881-3782 or use this contact form. We will confirm availability with a tutor and follow up with registration and Zoom details.

For a single session you may use the online booking flow once it is live, or reach out by phone or email so we can confirm your time at least 24 hours in advance, per policy.

A reliable internet connection and the latest version of Zoom are recommended. Students may join as a guest or with a Zoom account, and may wait in the waiting room until the tutor opens the session.

Yes. After booking is confirmed, open the link to verify it launches Zoom correctly on your device.

Call client services at least 24 hours before your scheduled time. Rescheduling depends on tutor availability and is not guaranteed.

Card checkout for single sessions and packages is planned for this new site. Until then, your confirmation email will include agreed payment options such as Zelle or other instructions from our team.